Question 1

Has my order shipped?

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Question 2

How do I change quantities or cancel an item in my order?

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Question 3

How do I track my order?

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Question 4

My order never arrived.

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Question 5

An item is missing from my shipment.

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Question 6

My product is missing parts.

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Question 7

When will my backorder arrive?

Accepted Answer

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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Frequently asked questions

Has my order shipped?

How do I change quantities or cancel an item in my order?

How do I track my order?

My order never arrived.

An item is missing from my shipment.

My product is missing parts.

When will my backorder arrive?